Monday - Friday
8.00am - 6.00pm
Saturday
8.30am - 12.00pm
Address:
Suite 5 “Bell Place”
1 Bell Place.
Mudgeeraba QLD 4213
Telephone:
(07) 5530 2822
Fax:
(07) 5530 2608
Email:
admin@themgp.com.au
The MGP is located on the corner of Bell Place and Link Way, opposite the Bell Central shopping centre (Coles).
There is ample free parking including several disabled car parks adjacent to the practice entrance.
View our Google MapOur practice operates on an appointment system but can usually accommodate urgent cases. The standard appointment is 10-12 minutes, with a long appointment being up to 25 minutes. Please assist us in minimising waiting times by ensuring you book an appointment of an adequate length. If you are unclear as to the length of appointment required, please discuss with our reception staff.
If your consultation time has run out, please let the doctor know you have further problems you wish to discuss. You can then rebook an appointment.
Adding extra family members to a single appointment causes delays to other patients. Please book an individual appointment for each family member needing to be seen unless otherwise advised by reception staff. This will help the doctor run to time and ensure the doctor gives each individual the time their problems require.
Due to the unpredictable nature of general practice, please understand that despite our best effort, delays may occur. Please feel free to phone the practice before your appointment to check whether your doctor is running on time. As a courtesy to you, if delays are significant, we will endeavour to contact you in regard to the wait time, or enable you to reschedule your appointment.
Missed or cancelled appointments at short notice interfere with the availability of doctors to other patients. This has necessitated a policy whereby missed appointments, or appointments cancelled within two hours of the consultation, will usually be charged a fee. This fee will vary depending upon the length of appointment. Medicare will not cover this cost.
Repeat prescriptions and referrals will require a consultation. However, depending on your medical condition and the time that has lapsed since your last visit, a prescription or repeat referral may be able to be provided without a consultation. 24 hours notice is required.
A $10 fee will apply for the repeat prescription service. A $20 fee will apply for the repeat referral service.
Referral to a new specialist will always require a consultation with your doctor. Referrals cannot be backdated.
A good policy in regard to scripts is to book an appointment at the time of filling your last repeat script.
We are a private-billing practice and therefore require payment at the time of consultation. Upon payment of your fee we can immediately lodge your Medicare claim online avoiding the need for you to visit a Medicare office.
We accept cash, EFTPOS, Visa and Master Card.
A standard consultation is $68.00 with a $34.30 rebate from Medicare (you are out-of-pocket $33.70).
A long consultation is $120.00 with a $65.20 rebate from Medicare (you are out-of-pocket $54.80)
An even lengthier consultation (i.e. a consultation greater than 25 minutes) is charged at higher rates.
Workers’ compensation consultations may be billed to WorkCover, upon receipt of the approved claim document. Until we are in receipt of this document you will be billed directly for the consultations and immediate payment is required. However, you will be reimbursed by WorkCover when they accept your claim.
Our practice employs a recall system for preventive health checks, such as pap smears, diabetes and other chronic diseases, annual health assessments for the over 75's.
You may be contacted by phone or mail if you provide us with these details, unless you request otherwise.
For best management, it is ideal for patients to attend the practice for their consultations as the doctor then has the aid of our practice nurses and access to all necessary equipment. However, we realise that in certain circumstances this is not possible and a house call can be arranged if in the local area. Alternatively, at the discretion of the doctor, hospitalisation may be suggested for optimal and immediate care.
It is the patient’s responsibility to contact the practice to obtain their test results. We request that you telephone the practice between 2pm and 4pm Monday to Friday. Once results are reviewed by the treating doctor, a ‘comment’ is attached to each result. For your convenience and to prevent unnecessary consultations, these comments can be relayed to you by our reception staff. However, should you require more information then an appointment will have to be made. The doctor may also indicate, in their ‘comment’, that an appointment is required to discuss the results.
When having blood tests, we would suggest you talk to the collecting nurse to find out when the results will be available. The same is recommended when having x-rays, ultrasounds, CT’s, MRI’s, etc and discussion with the radiology staff.
From time to time, medical and nursing students may be attached to the practice. Reception staff will always request your agreement to the involvement of a student in a consultation. Please feel comfortable in saying ‘no’ to this request.
Our practice has developed a policy to protect your privacy in compliance with privacy legislation. Our policy is to inform you:
In order to ensure we are constantly improving the service we deliver to our patients, feedback is welcomed and encouraged. Please feel free to discuss with the practice manager any concerns you may have. We will endeavour to deal with them in a timely manner.